Contents of the Newsletter
The newsletter begins with a greeting to Martina and references a previous email. It introduces Freshdesk as an omni-channel helpdesk tool that allows support teams to handle inquiries from various channels such as email, phone, texts, chat, and social media all in one place. The features highlighted include routing queries to specific teams automatically, supporting from anywhere with a mobile app and integrated phone system, collaborating on support requests, and tracking helpdesk metrics with customizable reporting and dashboards. The email also offers Martina a 14-day free trial of Freshdesk and encourages her to explore how Freshdesk can simplify her support processes.
Products Description
The newsletter does not specifically mention any products besides Freshdesk itself. Freshdesk is described as an omni-channel helpdesk tool that enables support teams to streamline their customer support processes. It offers features such as handling queries from multiple channels, automating query routing, providing mobile and phone support, facilitating collaboration on support requests, and allowing tracking of helpdesk metrics through customizable reporting and dashboards.
About Freshdesk (freshdesk.com)
Freshdesk is a customer support software by Freshworks aimed at helping businesses manage their customer service operations efficiently. The domain freshdesk.com likely serves as the online platform for Freshdesk's services. As mentioned in the newsletter, Freshdesk is an omni-channel helpdesk tool that integrates various customer communication channels into one platform for seamless customer support management. The email signature from Ashwarya Keshwani, representing Freshworks, provides a contact email for further inquiries or assistance. Freshdesk's emphasis on simplifying support processes and offering a 14-day free trial indicates a customer-centric approach and commitment to helping businesses enhance their customer service experiences.
